top of page

Returns & Refunds 

*Returns and exchanges are not available for digital products or decor items. All sales are final. 

*Damages in Transit, Defective Items, Missing Items
Please inspect your order immediately upon receipt. If you believe that the goods were damaged in shipment, defective, or if you believe an item is missing you have three business days after the date of receipt to report this to our Customer Service Department at academy@mpqevents.com.

 

It is imperative that you retain the product, packaging and shipping carton with all the padding inside for inspection. We will provide you with instructions on how to proceed, depending on the situation. If our manufacturing partners are responsible for the problem, you will receive a refund or replacement product at no cost to you. All of the original packaging must be kept in tact until your damage return is resolved.

International Shipping, Freight Forwarding, Cancellation

  • International Shipping of Glass Items/Breakage
    We package glass items with the ultimate of care. Breakage is still something that does come up with glass items. Because International Shipping is so costly, we are unable to re-ship any glass items that arrive broken. If glass items arrive broken, we will ask for photographs of the broken item(s) and credit will be provided upon sending photos to academy@mpqevents.com. 
     

  • Freight Forwarding
    If your order is shipping to a Freight Forwarder, please be aware that our insurance on your product ends at the delivery address. For example, if you are ordering from MPQ and you choose to have us ship to a freight forwarder in Doral, Florida, we are no longer responsible for the merchandise after it is received in Doral, Florida. Once we have delivered to the delivery address that we shipped to, we are unable to control how the product is handled or treated.
     

  • Canceling or Changing Orders
    We make every effort to ship your order as quickly and as accurately as possible. Therefore, online orders cannot be changed or canceled once they have been placed.

bottom of page