Shipping 

If storms cause shipping delays by our carriers, this is because employee safety is the Number 1 concern for those carriers. For example, if a shipment is traveling from us, it could get stuck if the next destination is unavailable because of bad weather. Storms can cause hazardous conditions across the U.S. The top priority is the safety and well-being of team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments across the U.S. when there are serious storm systems moving through. We and our carriers are committed to providing service to the best of our ability in areas that can be safely accessed. Neither FedEx nor MPQ refund shipping fees for shipments delayed due to weather. 

We make every effort to ship your order as quickly and as accurately as possible.Therefore, online orders cannot be changed or canceled once they have been placed. We appreciate your understanding! 

We require time to investigate Lost and Missing Packages. Our carriers require 72-96 Business Hours (3-4 Business Days) to complete investigations. 

If a delivery is refused and returned to us, the customer is responsible for the shipping both ways. The actual fees that we were charged by the shipping carrier to the customer and back to us will be deducted from the refund. There is also a 15% restocking fee for refused deliveries, as we must inspect the goods.